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June 2021

Using the Chat Feature

Technology /

There are multiple times when someone needs help, but is terrified of telling people because to do so would mean revealing important things about themselves they want to keep blocked from the view of the public. Seeing as legal concerns are an important part of our lives, we understand that in order to fully explain a legal issue, sometimes the customer must reveal some sensitive information. Legist is committed to protecting the privacy of our customers so that they can ask questions and receive support on their legal troubles without any hassle.

In the app, there are two ways to present your legal issues. The first is by positing a public question which can be viewed by all people in the app. The second is to chat directly with legal advocates. When you click on a lawyer’s name you can start a direct message with them.

Chatting with legal advocates is a very useful tool because it guarantees privacy. Chats between customers and advocates can only be viewed by those involved, even Legist cannot view those messages. This is because we value the privacy of our customers and believe that it is necessary for the creation of a user-friendly application.

Secondly, chatting with legal advocates guarantees you access to much more accurate answers because you will be conversing with people who are knowledgeable about that specific issue. Since your conversation is private, you will be able to reveal some information you might otherwise not share in a public post which will help the advocate frame their answer in a way that would benefit you.

The chat feature exists due to Legist taking into consideration the privacy of its customers and working to protect it. We hope you take advantage of this feature to the fullest extent.

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Why Privacy is Important

Legal /

Today, we are introducing a privacy feature to our Legist experience. We are launching the “private option” which allows users to post questions that only lawyers can see. This eliminates the fear of sharing your personal problems with the public. 

Here’s how it works:

As a Legal Advocate

Have you ever seen a post that says “ I am looking for someone knowledgeable about family law?” There is no mention of the issue and you have to dig the information out of the user or ask them to directly message you after you ascertain the issue is worth looking into. If you have this new feature saves you time and trouble because legal advocates are able to see and respond to both public and private posts. However, other users can only see and respond to public posts.

Privacy is at the core of all that we do. Users should feel confident that Legist will only share their information with an advocate when the privacy option is enabled. As we continue to improve our product, we center around standards of  protecting your data, and placing you in charge.

We believe our products should keep your information for only as long as it’s useful and helpful to you. We continue to challenge ourselves to do more with less and we are excited to continue expanding the scope of this feature.

By building an information sharing standard that can serve all communities without putting our users’ privacy at risk, we can be certain that their concerns are protected while utilizing our platform.

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How to Ask Questions on Legist

Legal /

Legist allows users an equal ability to post questions about the most important aspect of their legal situation. Posting a question is a form of free speech that allows users to become educated about their legal community. Because of this, posting a question cannot be taken lightly especially if the advice you will receive is directly related to your life. Even if it is not personally applicable to you, it can definitely be applied to someone else. Detailed Questions help Lawyers answer your question effectively and other users on Legist can greatly benefit from it.

The Legist platform has taken privacy and free speech into consideration and has decided to create a general format to help you shape your question. The first thing you need is to highlight what category the question falls under for example housing, disability or family. By doing so, it automatically places your answer within that category and if anyone searches those categories, they will find your questions. This allows legal advocates to focus their attention in categories which they are knowledgeable about rather than trying to scour the entire platform for a question which they can answer.

Another thing to remember is that if you can mention your location, endeavor to do so. Laws and their interpretations change depending on what state you are in, so in order to receive a much more precise answer, add your location to the question. How you place it is up to you, but we advise placing it on the first line of your question because all advocates will definitely read that

Finally, you should also include other details like the timeframe of the issue or anything you did to fix it prior to posting your question. All these little tips will help you in your search for trustworthy legal advice. Good luck.

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