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How the Legist Rating System Works

Technology /

We’re committing to rolling out at least one new feature or enhancement to our legal platform.

After a lawyer reaches out to you to help, Legist users are given the opportunity to rate a lawyer’s response based on your one on one interaction.

Ratings are from one to five stars. Lawyers are able to see the average of all ratings given to them, it’s a star sign with the average number next to it.

The rating system is designed to improve the quality of responses on the legist Platform. We help users and lawyers experience a comfortable and enjoyable experience.

Remember, you can’t buy a good rating, only earn one, so follow our tips to make sure to keep your star score high.

As a lawyer you want your response to be as detailed as possible. Try to limit the number of questions that could arise after the user reads your response or direct message.

Never ask for a rating or  pressure users into giving you a rating. If you are doing a great job, they’ll rate you well.

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Can’t Chat with an Advocate? No Problem

Legal, Technology /

After users have asked a question on the Legist platform, every lawyer on the platform can see your questions and comment on it. The lawyers also have the option of initiating a conversation with you directly if they think they can be of assistance to you. From here, you can either continue the chat or ask to meet up.

After a conversation has been created, what follows depends on the users.

On our application, lawyers always initiate the first conversation. This is dependent on the nature of your question and what role the lawyer feels they can play in your situation.

Users cannot initiate a conversation with the lawyers directly. However, they can post questions that are relevant and detailed and a lawyer can reach out to be of assistance..

Legist was designed to create an open market for legal concerns, so there are no rules or hidden costs to how you choose to express your legal concerns.

 

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Using the Chat Feature

Technology /

There are multiple times when someone needs help, but is terrified of telling people because to do so would mean revealing important things about themselves they want to keep blocked from the view of the public. Seeing as legal concerns are an important part of our lives, we understand that in order to fully explain a legal issue, sometimes the customer must reveal some sensitive information. Legist is committed to protecting the privacy of our customers so that they can ask questions and receive support on their legal troubles without any hassle.

In the app, there are two ways to present your legal issues. The first is by positing a public question which can be viewed by all people in the app. The second is to chat directly with legal advocates. When you click on a lawyer’s name you can start a direct message with them.

Chatting with legal advocates is a very useful tool because it guarantees privacy. Chats between customers and advocates can only be viewed by those involved, even Legist cannot view those messages. This is because we value the privacy of our customers and believe that it is necessary for the creation of a user-friendly application.

Secondly, chatting with legal advocates guarantees you access to much more accurate answers because you will be conversing with people who are knowledgeable about that specific issue. Since your conversation is private, you will be able to reveal some information you might otherwise not share in a public post which will help the advocate frame their answer in a way that would benefit you.

The chat feature exists due to Legist taking into consideration the privacy of its customers and working to protect it. We hope you take advantage of this feature to the fullest extent.

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